Privacy Policy

Last Updated: May 2026

Introduction

At Heera Care Ltd, we're committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you're happy with any changes. By using our website, you're agreeing to be bound by this Policy.

Information We Collect

When you submit our contact form, we collect the following information:

• Your name
• Your email address
• Your phone number
• Your message
• Your IP address (automatically recorded)

How We Use Your Information

We use the information you provide to:

• Respond to your enquiry
• Send you relevant information about our services
• Improve our website and services
• Prevent spam and abuse through security measures

Data Storage & Security

Your contact form submissions are securely stored on our servers and backed up in JSON format. We implement security measures including honeypot spam protection, rate limiting, and IP-based abuse detection to protect your data from unauthorised access.

Analytics

We use LocalWebsCoder Analytics to understand how visitors use our website. This may include information about your browsing behaviour. For more information, please visit the LocalWebsCoder Analytics privacy information.

Data Retention

Contact form submissions are retained for one year from the date of submission, after which they are securely deleted. You may request deletion of your data at any time by contacting us.

Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw your consent at any time

Right to Erasure

You can request the right to erasure by using one of the following methods:

• Email: Send an email to the administrator at info@norwoodresidential.co.uk and request the right to erasure
• Telephone: 01724 784333
• Write to us at: Heera Care Ltd, 15a Station Road, Gunness, North Lincolnshire DN15 8SU

Security Precautions

When you give us personal information, we take steps to ensure that it's treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with 128-bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (such as your email address) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Contact Us

Any questions regarding this Policy and our privacy practices should be sent by email to info@norwoodresidential.co.uk or by writing to:

• Heera Care Ltd (trading as Norwood House Residential)
• 15a Station Road
• Gunness
• North Lincolnshire DN15 8SU
• Phone: 01724 784333

Review of This Policy

We keep this Policy under regular review. This Policy was last updated in May 2026.